CMI Level 5 Certificate and Diploma in Management & Leadership

501 Principles of Operational Leadership and Management in an Organisational Context

Being equipped with the knowledge, skills and behaviours to manage and lead in a variety of organisational settings is essential if an individual and their organisation are to succeed.

This unit has been designed for learners who want to develop or sharpen their professional edge and enhance personal effectiveness.

Learners will evaluate the impact of an organisation’s structure and governance on management and leadership. They will explore theoretical models, management and leadership styles and approaches designed to promote a culture of mutual trust, respect and support.

By the end of this unit, you will be able to:

• Understand factors which impact on an organisation’s internal environment
• Understand the application of management and leadership theories
• Understand the knowledge, skills and behaviours to be effective in a management and leadership role

502 Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success

The ability to lead individuals and teams to success is arguably the most important skill a manager can possess.

This unit focuses on the essential management and leadership skills required to fulfil this challenging but rewarding role. The unit opens by focusing on the theoretical and practical approaches to developing, leading, and managing teams (remote or multi-disciplinary).

The manager will look at techniques to assess current and future team capabilities, including the role of recruitment, selection and staff development which supports this.

On successful completion of the unit, the manager will not only know the principles of managing individuals and teams, but they will understand approaches for supporting, motivating and inspiring teams and individuals to exceed expectations.

By the end of this unit, you will be able to:

• Understand approaches to developing, managing and leading teams
• Understand approaches to achieving a balance of skills and experience in teams
• Know techniques for leading individuals and teams to achieve success

506 Managing Equality, Diversity and Inclusion

Effective management of equality and diversity not only benefits staff and stakeholders, it can positively impact on an organisation’s achievement.

This unit has been designed to enable the learner to analyse the requirements for managing, monitoring and reporting on equality, diversity and inclusion.

It focuses on the skills required to lead by example and how to adapt leadership styles to support others to see the benefits of inclusive practice.

On successful completion of the unit, learners will be armed with the knowledge required to develop and implement an Equality action plan, and monitor its outcomes to make continuous improvement.

By the end of this unit, you will be able to:

• Understand legal and organisational approaches to equality, diversity and inclusion
• Understand the role and responsibilities of a manager in relation to equality, diversity and inclusion
• Know how to develop and implement plans which support equality, diversity and inclusion within an organisation
• Know how to monitor and report on equality, diversity and inclusion

507 Principles of Delivering Coaching and Mentoring

Coaching and mentoring are proven techniques used to enhance the skills, knowledge, talents and potential of individuals as part of an organisational learning and development strategy.

This unit explores the principles and practices of coaching and mentoring, and the impact these techniques can have in the development of a high-performance culture.

By the end of this unit, you will be able to:

• Understand the role and purpose of coaching and mentoring within an organisation
• Understand the use of models and processes used in workplace coaching and mentoring
• Know how to manage the delivery of effective coaching and mentoring

509 Managing Stakeholder Relationships

Good relationships, whether they are with customers, suppliers, partners or staff, are a key contributor to an organisation’s success.

To build stakeholder relationships that are long lasting and sustainable, they need to be planned and developed.

This unit explores the types and purposes of stakeholder relationships and the skills required to overcome challenges and manage these effectively.

By the end of this unit, you will be able to:

• Understand the different types and value of stakeholder relationships
• Understand the frameworks for stakeholder management
• Know how to manage stakeholder relationships
• Know methods for measuring the impact of stakeholder engagement on organisational performance

513 Managing Projects to Achieve Results

The ability to manage projects is a vital skill for all managers. This unit focuses on the knowledge and skills required to manage projects successfully and overcome problems and challenges.

It requires the learner to evaluate the methods and tools for planning tasks and activities, as well as knowing how to implement and manage project activities, build stakeholder relationships, manage resources and risk, monitor progress and report on outcomes.

By the end of this unit, you will be able to:

• Understand the role of projects in delivering organisational strategy
• Understand processes for initiating, planning and managing projects
• Understand the factors which contribute to effective project management

514 Managing Change

Change is inevitable if an organisation is to maintain competitiveness and currency of practice.

This unit has been designed to enable the learner to evaluate types and reasons for change within organisations and be able to select and apply theoretical models for its management.

The purpose is not only to enable learners to develop the skills to manage change and achieve set objectives, but to do so in a professional manner with open and honest communication throughout the entire process.

By the end of this unit, you will be able to:

• Understand the reasons for change in organisations
• Understand approaches to change management
• Understand how to initiate, plan and manage change in an organisation

515 Creating and Delivering Operational Plans

The ability to translate organisational objectives into operational plans is an essential management skill.

The unit opens with the importance of understanding the strategic direction of the organisation and how to contribute to the strategic planning process.

It then focuses on the knowledge and skills required to create and deliver operational plans. This includes the need to set key performance indicators, monitor quality and outcomes against the plan, and know how to effectively report on findings.

By the end of this unit, you will be able to:

• Understand the principles of operational planning in an organisation
• Know how to create an operational plan in line with organisational objectives
• Know how to manage and lead the delivery of an operational plan
• Know how to monitor and measure the outcome of operational planning

520 Managing Finance

Financial management skills are essential for all managers regardless of whether there is a dedicated finance team within an organisation.

Financial acumen enhances decision making skills, which in turn supports management of projects, tasks and functional areas.

This unit has been designed to enable learners to understand how financial systems within organisations operate.

Learners will evaluate the sources of finance for organisations, and understand the principles for setting and managing budgets in line with regulatory and organisational guidelines.

This unit has been designed to enhance the learner’s confidence and credibility in financial management, which will translate into improved management skills.

By the end of this unit, you will be able to:

• Understand finance within organisations
• Know how to set and manage budgets

521 Using Data and Information for Decision Making

The ability to analyse and manage data and information can lead to increased competitiveness, innovation, productivity and customer satisfaction.

However, with data and information volumes increasing at unprecedented levels, the ability to interpret, use, and harness ‘big data’ can become an organisational challenge.

The aim of this unit is to equip learners with an understanding of the purpose and practices of interpreting, managing and presenting business data and information to inform decision making.

By the end of this unit, you will be able to:

• Understand the use of data and information in decision making
• Be able to interpret data and information to support decision making
• Know how to present data and information used for decision making

522 Managing the Customer Experience

Delivering an exceptional customer experience is a challenge which requires skill, commitment, and an in-depth understanding of customer needs.

The aim of the unit is to develop managers understanding of their role and responsibilities in managing the customer experience.

Learners will develop an understanding of the key features of a customer service culture and the customer journey, which if managed effectively will impact on an organisations success.

By the end of this unit, you will be able to:

• Understand the principles of managing the customer experience
• Understand the customer journey in the context of an organisation
• Know how to manage the customer experience
• Know how to monitor and measure the customer experience

524 Conducting a Management Project

Research into approaches to management and leadership can lead to dynamic results. Innovation, product development, performance improvement, change, customer service excellence, strategy and problem solving are just some of the results.

Without research business can stagnate.

The aim of the unit is for the learner to conduct management research which will have an impact on individual and/or organisational practice. It is expected that learners will plan and manage a genuine project in the workplace or an academic enquiry relevant to an identified business need or challenge.

By the end of this unit, you will be able to:

• Know how to plan a management project
• Be able to conduct a management project

525 Using Reflective Practice to Inform Personal and Professional Development

Reflective practice is an essential management tool which supports the development of knowledge, skills and behaviours in the work place.

By consciously analysing own performance, decision making, leadership and management skills (in different situational contexts); opportunities for on-going development can be identified.

The aim of the unit is to equip learners with the understanding of the value of reflective practice, and how reflection can be used as the basis of a meaningful personal development plan.

By the end of this unit, you will be able to:

• Understand the value of reflective practice to inform personal and professional development
• Know how to apply reflective practice to inform personal and professional development

What are the learning activities?

Each unit involves a number of learning activities which may include:

• Online learning
• Monthly tutorial sessions with your personal tutor
• Practical work based assignments
• Regular feedback from your tutor and the assessment team

Completing a CMI qualification offers you more than just academic standing, alongside your qualification you have access to CMI Membership and Support for the duration of your study. This includes access to digital learning resources through ManagementDirect.

For information on any aspect of the programme or to make an application, contact 0845 890 2549 or email info@academylm.co.uk.